Over the last 3 years, Caroline has helped my family buy and sell 5 homes in Potomac, Bethesda and Chevy Chase. While this wasn’t planned, selling the first house with Caroline was such a great experience from start to finish that we continued to do more. She is an excellent people-reader and understands that home transactions are big life decisions. Caroline is never pushy, and we value her infinite patience. We got substantially over-asking price on the two homes we sold, exceeding our expectations, and the credit goes to Caroline. Caroline’s talent is multi-faceted, from prepping the homes, sales strategy to closure. She knows the market and is proactive. Her advice on timing ensured that we prepared t…

Over the last 3 years, Caroline has helped my family buy and sell 5 homes in Potomac, Bethesda and Chevy Chase. While this wasn’t planned, selling the first house with Caroline was such a great experience from start to finish that we continued to do more. She is an excellent people-reader and understands that home transactions are big life decisions. Caroline is never pushy, and we value her infinite patience. We got substantially over-asking price on the two homes we sold, exceeding our expectations, and the credit goes to Caroline. Caroline’s talent is multi-faceted, from prepping the homes, sales strategy to closure. She knows the market and is proactive. Her advice on timing ensured that we prepared the house months ahead to hit the right moment in the selling season to get the highest offers. She is also a technical expert on contracting and local regulations, and we felt secure that nothing was missed in our transactions. She proactively anticipates future moves for her clients and addresses them before being prompted or asked, so we felt our interests were always well-looked after. As a former designer, she has an exquisite sense of style and taste. For example, we were struggling with paint colors for a whole house and had already made some disastrous choices when she saved the day by choosing stunning colors that elevated the aethetic of the entire house. She even brought in her own decorative items to ensure the house showed well. Caroline is a complete natural in style and design and her choices – from colors, lighting, fixtures, staging to photo choices - ensured that our homes showed beautifully and most importantly, lifted their value. She is also an expert in drumming up market interest and excitement and got us multiple offers. She went the extra mile to have two, back-to-back open houses on weekends with extended open hours to ensure maximal market exposure. Such effort is rare in the market today. She is a skillful closer. When we were met with a hesitant seller who received multiple offers along with our lower-than-asking offer, her confident negotiating skills got our deal ratified within hours, before deal momentum cooled. She is a well-connected, decisive mover. We had been interested in a certain community in Bethesda for over a year, during which time, she never rushed us. Through her professional network, she got us an inside scoop on a property coming to market. By guiding us in quick action, we were able to offer and ratify within two days and the property never hit the public market. Most importantly, we trust Caroline implicitly. Caroline is down-to-earth and so easy to work with. She is generous in every way - with her time, expertise, patience and genuine kindness. From the beginning, it never felt transactional; it always felt familial - we feel we can be truly honest and that she will always have our backs, even long after the deals are done. It is rare that one finds a partnership like this these days. We look forward to continuing to work with her for many years to come.

Read more

Jean K.

Caroline Heinen, Graciela Haim, and TTR Sotheby's in Bethesda were a pleasure to work with. After Caroline helped us find and buy our dream condo, we hired her team to sell our house. She and her mom knew exactly how to market our little bungalow and it went under contract in a week. They are smart, honest, and hard-working. We could not ask for a better outcome.

Margaret M.

Michael Heinen is not only a very professional and highly organized realtor but has this unique ability of truly understanding and translating the customer's needs into finding the most suitable and desired properties, for this capability I can highly recommend using his expertise and services

Carsten H.

Very responsive broker with much knowledge of area and very helpful advice. Graciela is very professional in her demeanor and respectful of both buyers and seller. She is responsive to phone all inquiries; responds in very timely fashion.

A. Stern

My husband and I have nothing but great things to say about Michael Heinen. We found him to be very sincere and thoughtful in his dealings with us as clients. You definitely get a sense that he's genuinely working in your interest and that went a long way in our relationship building over time. Michael first helped us find a beautiful place to rent, at the right price, and two years later, helped us purchase our beautiful new home. He goes above and beyond and is always willing to step in and help out with anything. As first-time home buyers, we sincerely appreciated the fact that we could trust Michael Heinen to answer certain questions candidly. Again, he sincerely works in the interest of his clients. …

My husband and I have nothing but great things to say about Michael Heinen. We found him to be very sincere and thoughtful in his dealings with us as clients. You definitely get a sense that he's genuinely working in your interest and that went a long way in our relationship building over time. Michael first helped us find a beautiful place to rent, at the right price, and two years later, helped us purchase our beautiful new home. He goes above and beyond and is always willing to step in and help out with anything. As first-time home buyers, we sincerely appreciated the fact that we could trust Michael Heinen to answer certain questions candidly. Again, he sincerely works in the interest of his clients. We also appreciate how thorough Michael is, his attention to detail, and his level of organization. He's highly responsive. I honestly have nothing negative to say about Michael. We had the pleasure of having his wife, Caroline, chip in and help us out a couple of times on certain major decisions, and her input was invaluable as well. We're so blessed to have gotten so lucky the first time around with these wonderful realtors. If you're having any hesitation don't! Give them a call, you won't regret it.

Read more

Dorene A.

Michael was a great agent to work with. We met him at an open house he was hosting and felt that he was friendly and very knowledgeable about the local market. He was very responsive and professional and gave us a lot of great advice while navigating a new housing market. Not only did we get the expertise of Michael but he also worked closely with Graciela and Caroline which gave us the edge of using three agents to bounce thoughts off of. I would absolutely recommend working with Michael to anyone looking to purchase a home in the Maryland or DC area.

Elaine P.